Frequently asked questions
How much does it cost to use Pikup?
Pikup is completely free to use. There are no fees on orders placed or when cashing out your account balance.
Where do I drop off orders on my pikup?
During a pikup, the drop off addresses of people on your pikup will appear once you have submitted the total price of each order.
How do I charge someone for their order?
During a your pikup you will be prompted each step of the way. When you get to the store press the green button that says, "Arrived at Location." A list with requested items from the buyer will appear.
Gather and purchase all items and enter the order total for the buyer(s).
How do I make a pikup?
How do I join a pikup?
Sharing privately and pikup boost
Sharing privately will mean that only people who are in your group and those who were given your pikup link will see your pikup.
How do I get reimbursed for a pikup?
Why do I need to provide a debit card or bank account for Stripe?
A debit card or bank account is needed so you can be reimbursed properly after completing a pikup. Your Stripe Payments account is separate from payment method(s) used when joining a pikup.
Why can't I use a credit card for Stripe Payments?
Unlike a debit card which draws from a bank account or card account, a credit card cannot be used because it is not directly tied to a bank account with a cash balance.
How do I setup Stripe Payments?
What is Stripe?
Stripe is a global online payment processor that is trusted by thousands of businesses across the globe. Pikup uses Stripe to process payments securley along with Google, Amazon, Lyft, Uber and Microsoft.
If you have any other questions we encourage you to contact us or you can email Stripe directly at: [email protected]
How do I join an existing group?
Groups on pikup can be joined via shareable link sent from any members of an existing group. Group invitation links can be sent through a text message, email, or on social media.